Returns & Refunds

1. Your Right to Cancel (Cooling-Off Period)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order without giving any reason within 14 calendar days from the day you (or a person you nominate, other than the carrier) receive the goods.

To exercise your cancellation right, you must inform us of your decision to cancel by a clear statement (e.g. by email to returns@ycbd.uk or by post) before the 14-day cancellation period expires. You must then return the goods to us within 14 days of notifying us of your cancellation.

2. Condition of Returned Goods

To qualify for a full refund under the cooling-off period, goods must be:

• Returned in their original, unopened condition
• In original packaging with all seals intact
• Accompanied by your order number

For hygiene and consumer safety reasons, we are unable to accept returns of opened CBD consumables (oils, tinctures, capsules, gummies) unless the product is defective, damaged, or not as described. Topical products (balms, creams, serums) must be returned unused and sealed. You are responsible for ensuring goods are adequately packaged for return shipment.

3. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or materially different from what you ordered, please contact us at returns@ycbd.uk within 30 days of receipt. Please include:

• Your order number
• Clear photographs of the product and packaging showing the issue
• A description of the problem

We will offer a full replacement or complete refund at no cost to you, including covering the cost of return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

4. Refunds

Once we have received and inspected the returned goods, we will process your refund within 14 days using the same payment method you used for the original purchase (e.g. back to your credit/debit card or PayPal account). We will email you to confirm when your refund has been processed.

Refund amounts:

• Full product price will be refunded in all valid return cases
• Original delivery costs: Refunded in full only if you are cancelling your entire order within the cooling-off period. If you only return part of your order, original delivery charges are not refunded.
• Return postage: Your responsibility, unless the product is faulty or incorrect.

5. Non-Returnable Items

The following items cannot be returned unless faulty:

• Opened CBD consumable products (oils, capsules, gummies) — for hygiene reasons
• Products where tamper-evident seals have been broken
• Products purchased as part of a final sale or flash promotion, clearly marked as non-returnable at time of purchase

6. How to Return

1. Email returns@ycbd.uk with your order number, the items you wish to return, and your reason
2. We will confirm receipt and provide our return address within 2 working days
3. Package the item(s) securely and send via tracked post
4. Email us your tracking number
5. Receive your refund within 14 days of us receiving the goods

7. Exchanges

We do not operate a direct exchange service. If you wish to receive a different product, please return your original item for a refund and place a new order.

8. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

9. Contact

Returns enquiries: returns@ycbd.uk · Response within 2 working days.